Investigating - Clouvider is aware of a power outage at Equinix FR5.
While our servers or equipment are not located in that building, it's a major interconnection point for Frankfurt area. This means that some of our carriers are affected and some of our ports to our carriers and peers in that building are down.

We are currently not observing any saturation but because of the loss of a substantial number of ports our resiliency is currently reduced while this outage is ongoing.

There's no current impact to our Customers.

Aug 04, 2025 - 09:53 BST
Network Operational
90 days ago
99.99 % uptime
Today
MPLS/VPLS Services Operational
90 days ago
100.0 % uptime
Today
London, UK Core Network Operational
90 days ago
99.98 % uptime
Today
Amsterdam, NL Core Network Operational
90 days ago
100.0 % uptime
Today
Frankfurt, DE Core Network Operational
90 days ago
100.0 % uptime
Today
New York City, US Core Network Operational
90 days ago
100.0 % uptime
Today
Atlanta, US Core Network Operational
90 days ago
100.0 % uptime
Today
Los Angeles, US Core Network Operational
90 days ago
100.0 % uptime
Today
Upstreams Operational
90 days ago
100.0 % uptime
Today
Phoenix, US Core Network Operational
90 days ago
100.0 % uptime
Today
Dallas, US Core Network Operational
90 days ago
100.0 % uptime
Today
Ashburn, US Core Network Operational
90 days ago
100.0 % uptime
Today
Datacentres Operational
90 days ago
100.0 % uptime
Today
Docklands - London, UK ? Operational
90 days ago
100.0 % uptime
Today
Enfield - London, UK ? Operational
90 days ago
100.0 % uptime
Today
Cyxtera LHR1 - London, UK ? Operational
90 days ago
100.0 % uptime
Today
Harbour Exchange - London, UK ? Operational
90 days ago
100.0 % uptime
Today
Stockley Park - London, UK ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam Data Tower - Amsterdam, NL ? Operational
90 days ago
100.0 % uptime
Today
FR6 - Frankfurt, DE ? Operational
90 days ago
100.0 % uptime
Today
NYC1 - New York City, US ? Operational
90 days ago
100.0 % uptime
Today
ATL1 - Atlanta, US Operational
90 days ago
100.0 % uptime
Today
LA2 - Los Angeles, US ? Operational
90 days ago
100.0 % uptime
Today
DC10 - Ashburn, VA ? Operational
90 days ago
100.0 % uptime
Today
DA11 - Dallas, TX ? Operational
90 days ago
100.0 % uptime
Today
PhoenixNAP - Phoenix, AZ ? Operational
90 days ago
100.0 % uptime
Today
Hosted Services Operational
90 days ago
100.0 % uptime
Today
Anycast DNS Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
Public Cloud Operational
90 days ago
100.0 % uptime
Today
Private Cloud Operational
90 days ago
100.0 % uptime
Today
CDN Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Service Management API ? Operational
90 days ago
100.0 % uptime
Today
OnApp Management Interface ? Operational
90 days ago
100.0 % uptime
Today
Legacy Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Main Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

UPS commissioning - NY/NJ metro compute site Aug 9, 2025 12:00-18:00 BST

Compute datacenter in NY/NJ metro will be performing UPS commissioning on 9th August 2025 between 07:00 and 13:00 EDT. During the works the primary power feed will not be available. The secondary feed is not going to be affected.

All Clouvider equipment is connected to both primary and secondary feeds, as such no power loss is expected during these works. Nevertheless the service should be considered at risk during these essential works.

Additionally, some servers are setup by their manufacturer to automatically clock down the CPU during a failure of one of the feeds. Customers utilising these servers will notice the CPU clock speed reduced while the feed is offline.

Clouvider will have enhanced engineering coverage on site available to assist in case of any issues.

Posted on Jul 23, 2025 - 10:54 BST
Aug 5, 2025

No incidents reported today.

Aug 4, 2025

Unresolved incident: Equinix FR5 power outage affecting some connectivity to our network.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.