Clouvider Status - Emergency works to investigate reduced optical power in London

Emergency works to investigate reduced optical power in London - at risk

Scheduled Maintenance Report for Clouvider

Completed

The scheduled maintenance has been completed.

Posted Oct 12, 2023 - 18:00 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 12, 2023 - 10:00 BST

Scheduled

We observed reduced optical power on one of the Core facing Dark Fiber links with some channels operating in warning levels.
In order to avoid unplanned outage we will take the link down out of topology to perform cleaning, OTDR testing and general troubleshooting on the affected fiber.

While redundancy built into the network allows us to take this line out of service without causing downtime, the network should be considered at risk as certain connections will operate at reduced resiliency.

Posted Oct 11, 2023 - 21:16 BST

This scheduled maintenance affected: Customer Portal (Customer Portal, Service Management API, OnApp Management Interface, Legacy Customer Portal), Datacentres (Docklands - London, UK, Enfield - London, UK, Volta - London, UK, Harbour Exchange - London, UK), Network (MPLS/VPLS Services, London, UK Core Network, Upstreams), Hosted Services (Web Hosting, Public Cloud, Private Cloud, Dedicated Servers), and Main Website.