Equinix FR5 power outage affecting some connectivity to our network

Incident Report for Clouvider

Investigating

Clouvider is aware of a power outage at Equinix FR5.
While our servers or equipment are not located in that building, it's a major interconnection point for Frankfurt area. This means that some of our carriers are affected and some of our ports to our carriers and peers in that building are down.

We are currently not observing any saturation but because of the loss of a substantial number of ports our resiliency is currently reduced while this outage is ongoing.

There's no current impact to our Customers.

Posted Aug 04, 2025 - 09:53 BST

This incident affects: Hosted Services (Public Cloud, Dedicated Servers), Network (Frankfurt, DE Core Network, Upstreams), and Datacentres (FR6 - Frankfurt, DE).