Our dark fiber provider has officially confirmed the restoration. The cause of the outage was an electrical fire in Newark, NJ. The crews have replaced the cable and brought the service back online.
We apologise for any inconvenience this incident has caused.
Posted Nov 03, 2025 - 08:29 GMT
Monitoring
Our links have just come back up. Crews are continuing splicing as such the fiber should be considered at risk.
Posted Nov 03, 2025 - 04:29 GMT
Update
Prepping for splicing continues. Crews are currently ribbonizing the cables.
Posted Nov 02, 2025 - 22:09 GMT
Update
Crews have shifted the slack for the first cable and are now preparing the enclosure.
Posted Nov 02, 2025 - 20:31 GMT
Update
Fiber Engineering has isolated damage to an electrical fire in Newark, NJ. Crews are standing by awaiting access from the local utility company so they can safely plan and perform repairs
Posted Nov 02, 2025 - 15:15 GMT
Identified
Our NOC is observing a fiber break between our NJ compute facility and one of the core routing sites at 165 Halset St, Newark, NJ. We have requested urgent assistance from our Dark Fiber provider in restoring the affected circuit.
There's currently no impact to our services which operate with reduced resiliency.
Customers with unprotected circuit directly on the affected fiber have their services currently down on this path.
Posted Nov 02, 2025 - 09:53 GMT
This incident affected: Network (MPLS/VPLS Services, New York City, US Core Network), Hosted Services (Public Cloud, Dedicated Servers), and Datacentres (NYC1 - New York City, US).