Volta - power feed failure
Incident Report for Clouvider
Resolved
The site has confirmed the power to the cabinet was restored by closing the circuit breaker.
No reported bad PSUs and load on very low levels (

Servers in this cabinet are expected to be migrated away from this site for reliability reasons as per the maintenance schedule starting 19th February - if your server is part of the upcoming migration schedule - you have been informed separately via the ticket system.

Additionally, please note the scheduled emergency - at-risk maintenance affecting the same cabinet (and other cabinets on this site) from midnight GMT - https://www.clouviderstatus.net/incidents/1p883p088llc

Please accept our apologies for any inconvenience caused by this incident.
Posted Feb 17, 2024 - 21:26 GMT
Update
We are continuing to investigate this issue.
Posted Feb 17, 2024 - 21:13 GMT
Update
The feed has just been restored as reported by devices in the affected cabinet.

We are awaiting updates from the site.
Posted Feb 17, 2024 - 21:13 GMT
Update
We confirmed the impact of the single-feed outage to one cabinet.
The other feed in this cabinet is functioning normally.

We are awaiting updates from the site.
Posted Feb 17, 2024 - 21:11 GMT
Investigating
We are observing single feed failure at Volta at the moment.

Volta has works planned tonight - https://www.clouviderstatus.net/incidents/1p883p088llc - those are not expected to start until midnight.

We reached out to the site to investigate the incident and assess the impact.
Posted Feb 17, 2024 - 20:47 GMT
This incident affected: Network (London, UK Core Network), Datacentres (Volta - London, UK), and Hosted Services (Dedicated Servers).
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